FAQ
Questions?
If you have a question about Eyeglass World, please check the list below, or by all means, feel free to come in and ask any of our associates in person or give us a call.
Eyeglass Questions
- What is the price for an eyeglass or contact lens exam?
- Why are your prices so much lower than other retailers?
- What kind of a selection do you have?
- What if I already have a prescription? Do I still need to have an eye exam?
- What if my frames break? Do you offer any Warranties?
- My kids are rough on eyeglasses. How can you help me save some money?
- What is included in the 2 for $78 special?
- Can the 2 for $78 offer be shared with another person?
- When will I receive my glasses?
- How can my glasses be ready the same day?
- Do you have any specials on bifocals or multifocals at this time?
- What is your return policy for eyeglasses?
- How can I find the closest location in my area?
- Do you accept walk-ins, or do I need to schedule an appointment?
- How does the BOGO offer work?
- Do you accept my vision insurance?
Contact Lens Questions
- What is a contact lens?
- Should I get contact lenses?
- What types of contact lenses are there?
- What if I decide that contact lenses aren't right for me?
- Can contact lenses hurt my eyes?
- Can I purchase contacts with the 2 for $78 special?
- Can I purchase contacts online?
- I've tried contacts before, but didn't think they were all that comfortable - why should I try them again?
What is the price for an eyeglass or contact lens exam?
Eyeglass World provides convenient access to independent Doctors of Optometry. As a result, they are able to offer the same excellent care as a private doctor, but at a much more affordable rate. For specific costs, please contact the store near you.
Why are your prices so much lower than other retailers?
Eyeglass World has been a leader in the optical business for more than twenty years. Why? Because of our experienced, efficient operation and significant buying power. Eyeglass World has more than 60 high-volume retail stores throughout the United States. We purchase a lot of eyeglass frames from manufacturers. And because of the tremendous volume of frames that we buy, we're able to negotiate unheard-of low prices from our vendors. This streamlined volume operation allows us to operate in a friendly, efficient manner and pass the savings on to you.
It's time you found out how great we can make you see, and look! Click here to find an Eyeglass World near you!
What kind of selection do you have?
Eyeglass World offers more than 2,000 frames to choose from, including selections from some of the biggest names in fashion. Our Two Pair specials include plastic, single-vision lenses, but can be upgraded to suit your needs. If your prescription indicates that another lens might work better for you, an Eyeglass World associate will guide you through your options.
We offer all the state-of-the-art and premium lens options you would expect to find at an optical store or your doctor's office, including anti-reflective coating, Transitions® color-changing lenses, impact-resistant polycarbonate, glass or photogray.
To make your glasses even more durable, you can opt for a solid or gradient tint, scratch resistant coating, UV-block coating, antireflective coating or polarized coating. Most coatings and tinting are available on most lens materials. Stop in to an Eyeglass World location and talk to one of our friendly opticians to learn more.
With everything from fashionable, low-cost frames to the finest designer eyewear and all types and brands of contacts, we have one of the biggest selections you'll ever find under one roof - which means one-stop shopping for you and the whole family.
Not all frames are carried in all stores. Marks are property of others.
What if I already have a prescription? Do I still need to have an eye exam?
As long as it's still current, you can bring your own prescription! We're here to make things easy for you. But if you don't have a prescription, or if you think your vision might have changed, you can receive a complete eye exam from one of our independent Doctors of Optometry located next to Eyeglass World. Call today to schedule your appointment!
What if my frames break? Do you offer any warranties?
Yes. Our Product Protection Plan protects your frames and lenses for one year, for a small additional charge. With this plan, if your glasses break during the year, just bring them in, and we'll repair or replace them.
Customer loss of frame and/or lenses is not covered by this plan.
My kids are rough on eyeglasses. How can you help me save some money?
At Eyeglass World, saving money has never been easier. We offer 2 pairs of Kids Glasses starting at just $78 - and polycarbonate lenses are always free for children 13 and under. (Polycarbonate lenses offer greater protection against breakage.)
Additionally, our Product Protection Plan includes:
- Replacement of broken or bent frames
- Scratch resistant coating on lenses
- UV Protection
What is included in the 2 for $78 offer?
This is one of the best deals you'll ever find on glasses: the advertised offer is 2 pairs of glasses for $78, which includes your choice of frames from our Two Pair collection and single vision plastic lenses on both pairs (must be for the same person).
Can the 2 for $78 offer be shared with another person?
The two for $78 offer is per person and cannot be shared with another individual. You may use two different prescriptions, but both pairs of eyeglasses must be for the same person.
When will I receive my glasses?
Our stores have a lab on-site, so most glasses are usually ready for pick-up the same day you order them. However, some prescriptions and specialty lenses may require more time.
How can my glasses be ready the same day?
Every Eyeglass World has an in-store lab featuring the latest lens crafting technology. While some specialty lenses may take longer, most orders are ready the same day.
Do you have any specials on bifocals or multifocals at this time?
Yes! You can get two pairs of glasses with select frames featuring lined plastic bifocal lenses (FT28) for only $138, or no-line bifocal lenses for only $158. Both pairs must be for the same person.
What is your return policy for eyeglasses?
Merchandise accompanied by a receipt may be returned within 30 days. In the event your prescription changes within 60 days of your eye examination, we will replace your lenses (with the same style) at no additional cost.
How can I find the closest Eyeglass World location in my area?
Enter your 5-digit zip code or city & state in the "Find A Store" box at the top of this page to find your nearest Eyeglass World location. Or begin you search here.
Do you accept walk-ins, or do I need to schedule an appointment?
We do accept walk-ins. However, it's always best to schedule an appointment. Please click here to find a location near you and schedule your appointment today.
Every Eyeglass World has a Two Pair selection that is clearly
marked. Every pair of frames outside of that area is eligible for
our Buy One, Get One
Free Special. The frames and lenses must be of equal or lesser
value than the first pair, and be for the same person.
Additional costs apply for Transitions and other lens
upgrades.
Do you accept my vision insurance?
Eyeglass World accepts most insurance plans. Click here to see a list of current providers. If you don't see your provider, or if you have a question, please contact your local Eyeglass World.
A contact lens is a very thin piece of sterile, specially-formed material which is placed on the eye as a method of correcting vision. When the contact lens is placed on the eye, it changes the way that light is focused in the eye, and this change in focus corrects vision.
The material used in the contact lens is carefully produced to allow as much oxygen as possible to get to the surface of your eye, as well as to be as comfortable and safe as possible.
Many people who currently wear glasses can wear contact lenses. When you come in for your appointment, one of Eyeglass World's independent Doctors of Optometry can help you decide whether contact lenses are right for you.
Contact lenses have several advantages. For example:
- Contacts allow some people to see more clearly than with eyeglasses because more of the field of vision is corrected.
- Contacts are not visible to others and do not interfere with appearance.
- Contacts can be more convenient than eyeglasses because they are "always on."
However, contact lenses take more time and require more responsibility. For example:
- Contact lenses do need to be carefully cleaned and maintained according to a doctor's and lens manufacturer's instructions.
- Contact lenses have a maximum wearing life and need to be replaced regularly.
Still not sure? Try them out first!
Click here to find a location and call to schedule an eye exam with an independent Doctor of Optometry or click here to buy contact lenses online. Each of our stores has a separate contact lens fitting room. After your eye exam, you can sit down in our fitting room, and a trained technician will bring in sealed "trial" contact lenses and help you try on the lens. Trial lenses are specifically made by contact lens manufacturers for this purpose.
What types of contact lenses are there?
There are two different ways to categorize contact lenses: wear type and tint type. Most wear types come in most tint types, and vice versa.
Wear Type Characteristics
Disposable
Disposable lenses are the most highly-recommended lens at Eyeglass World. This type of lens offers far more benefits than any other lens type. Disposable lenses are worn and discarded every one to two weeks. The lenses require less care than daily wear soft lenses, as they are replaced more often. Doctors believe frequent replacement reduces the risk of infection. Disposable contacts are available in several materials, including the latest technology silicon hydrogels (like Sofmed Breathables). These lenses feel moister than some other contacts, and as a result, many people find them much more comfortable to wear.
Visual acuity also increases as new lenses are placed in the eye more frequently. These lenses are usually prescribed to be worn daily and removed at night. Depending on the patient, the Doctor may prescribe an extended wear schedule.
Daily Wear Soft
These lenses are worn on a daily basis and are removed nightly to be cleaned. One pair of daily wear lenses will last six months to one year, depending on the practitioner's prescribed wearing schedule. These lenses are handled more frequently, which can result in lost or torn lenses. Toric lenses are also available, for patients who need a correction for astigmatism.
Extended Wear Soft
These lenses are more oxygen-permeable and can sometimes be worn longer than daily wear lenses. Some patients may be able to occasionally sleep in these lenses, but this is determined by the doctor only. The optometrist will set standards for each patient as to how long the lenses should be worn before being removed and cleaned. Since these lenses are handled less frequently, the risk of losing or tearing a lens is somewhat reduced. The lenses, however, are thinner than daily wear soft lenses, and thus must be handled more gently.
Programmed Replacement Soft
These lenses are also called Frequent Replacement Lenses. They are worn on a daily basis and are thrown away after one to three months of wear, as instructed by the optometrist.
Gas Permeable
Gas permeable contact lenses are most often prescribed to patients with astigmatism. The lenses may, however, be prescribed for spherical patients. These lenses are made of a semi-rigid, silicon-based plastic that allows oxygen to pass through the lens and into the cornea. The gas permeable contact lens is more difficult to adjust to due to the rigidity of the lens. It takes about three weeks of wear to become comfortable with the feel of the lens on the eye.
Tint Type Characteristics
Clear
These lenses are completely clear, and they can be difficult to see when cleaning and placing in eyes.
Visibility Tint, also called Handling Tint
These lenses have a very light tint (usually blue) to make them easier to see when handling and cleaning. The tint is very light; it does not "tint" your vision and will not change the color of your eyes.
Enhancing Tint
These lenses have a tint which enhances the color of a similarly-colored eye. For example, if you have light blue eyes, a blue-enhancing tint contact lens will make your eyes appear a darker and more intense blue. Your vision is not tinted; the central part of the lens that you see through (the pupil) is kept clear. If the lens is chosen well, it is usually difficult for others to notice that you are wearing an enhancing tint contact lens. An enhancing tint cannot change eye color to a different hue (from brown to blue, for example). For that, you need an opaque lens.
Opaque
In an opaque tinted contact lens, the part of the lens which covers the colored area of your eye (the iris) is tinted with color so deeply that it blocks out the natural color of your eye. This type of lens can change, for example, brown eyes to blue. Your vision is not tinted - the central part of the lens that you see through (the pupil) is kept clear.
What if I decide that contact lenses aren't right for me?
Many people experience some difficulty upon their first experience with contact lenses. This is normal-after all, you're putting something in your eye! At Eyeglass World, trained professionals will help you every step of the way with a number of easy insertion techniques. In most cases, we can have you enjoying your new contacts the very same day.
It's unlikely, but you might decide that contact lenses aren't right for you. If that happens, we'll return the cost of the lenses minus the exam fee. Or, we'll apply the money you spent on contact lenses toward the purchase of any pair of eyeglasses in our store. There are some restrictions to what you can return, so ask for details at the store.
Call or stop by the Eyeglass World near you for more information.
Can contact lenses hurt my eyes?
Properly used and cared for contact lenses are safe for your eyes. Contact lenses are made of special materials which are very gentle to the surface of the eye.
Failure to follow your maintenance plan, wearing your contact lenses for too long, not washing your hands before cleaning them, and/or cleaning them improperly can result in eye irritation or infection.
At Eyeglass World, the health of your eyes is our number one priority. We will work closely with you to ensure optimum eye health and vision.
Can I purchase contacts with the 2 for $78 special?
The 2 for $78 offer is for eyeglasses, only. We do offer great prices on contact lenses - click here to purchase online, or visit one of our stores.
Can I purchase contact lense online?
Yes - just click here.
I've tried contacts before, but didn't think they were all that comfortable - why should I try them again?
Your Doctor is the best person to evaluate your eyes, lifestyle and vision correction needs. The good news is, in the past few years, many advancements in contact lenses have helped make them even more comfortable. During your eye exam, ask if contact lenses are right for you, and if you've experienced problems in the past, be sure to mention them so the Doctor can take this into consideration for his or her recommendation.
