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Privacy Policy

Eyeglass World collects information about its customers both during the order process and as customers navigate the eyeglassworld.com web site. We have instituted policies to ensure that your personal information is handled safely and responsibly. The information provided by customers during the ordering process such as name, physical address, email address, and payment information is considered private, and Eyeglass World will not sell this personal information to third parties. This information will be used to process your order and deliver it to you in a timely fashion. You should review this Privacy Policy periodically as we may update it from time to time.

Participating In Our Survey/Contacting Us

If you choose to participate in our survey, you have the option of providing us with personally identifying information such as your name, telephone number and email address so that we can respond to any complaints and improve your shopping experience. You also may choose to contact us regarding career opportunities, customer service issues or questions about this site.

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What Does Eyeglass World Do With the Information It Gathers?

When you schedule an appointment, we use the information you have provided to schedule your examination. The information you supply to us also is added to our customer database. You may receive periodic mailings, emails or telephone calls from us about new products and services, discounts, special promotions or upcoming events.

The only Eyeglass World employees with access to your information are those employees who need the information to do their jobs. All employees are educated about Eyeglass World policies and practices in regard to safeguarding customer information, preventing its unauthorized access, use or disclosure and ensuring its proper handling.

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How Is Data Secured?

Eyeglass World is committed to doing its best to maintain the security of all information collected on our site. When credit card information is transmitted online, Eyeglass World uses Secure Sockets Layer (SSL) server software to prevent unauthorized access to the information. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers. You can identify the secure connection by looking for a locked padlock icon at the lower portion of your browser window.

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Opt-Out Provided

Eyeglass World will provide existing customers with the opportunity to "opt-out" or choose to be removed from future mailings from Eyeglass World. Opt-out information will be included with any non-personal or non-essential message sent to prior customers. You may also Opt-Out by sending an email to lensservice@eyeglassworld.com requesting that you be removed from certain types of future mailings or calling 1-877-868-8946. A personal or essential message is one that would relate directly to the particular customer's order or appointment.

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Non-Personal Information

Eyeglass World also routinely collects statistics on site usage patterns through web logs, web beacons and third party service providers. These statistics are not intended to relate to any particular individual. Instead, they are used internally to judge the effectiveness of web site features and content. Some real-time information is occasionally used to automatically suggest a product to a customer based on that customer's observed preferences.

We use cookies on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session ID cookies to allow visitors to easily navigate during checkout and access their account information. A persistent cookie remains on your hard drive for an extended period of time. We use a persistent cookie to welcome visitors returning to the site and to associate appropriate advertisements for our visitors. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. How to Clear Your Browser's Cookies

If you reject cookies, you may still use our site. Without a session ID cookie, your ability to complete a purchase and checkout will be limited.

The use of cookies by our partners, affiliates, and tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, and tracking utility company use session ID cookies to make it easier and safer for you to navigate our site.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personally identifiable information.

We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

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Third Party Service Providers

Eyeglass World may share your information provided with your order with third-party service providers who provide services related to your order. Examples of these third-party service providers include a credit card processing company, a contact lens supplier, or a shipping service. Your personal information will not be used by any third party for purposes other than providing these services in relation to your order.

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Links to 3rd Party Sites

Our site may include links to other Web sites whose privacy practices may differ from those of Eyeglass World. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

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Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at lensservice@eyeglassworld.com.

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Prescription Verification

Eyeglass World may verify your prescription information provided with your order with your doctor or eyecare provider as required by Federal Law. For more information about how your Personal Health Information is protected, please see our HIPAA Notice.

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Legal Disclosure of Your Information

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

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Contests and Drawings

Eyeglass World may sponsor or host contests or drawings from time to time. Some contests may be offered in conjunction with a third party sponsor and website users will be notified at the time of the contest as to whether a third party sponsor is involved and whether the third party will be receiving the user's information to send promotional communications. The website user can then choose whether to enter the contest or not at that time based on the terms and conditions associated with that particular contest.

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Transaction Security

Eyeglass World is committed to doing its best to maintain the security of all information collected on our site. All transactions occur through our Secure Server, protected by a Verisign® Secure Site Certificate. That means that we use encryption to secure information sent from your computer to our servers. In addition, credit card numbers and other sensitive information is encrypted in our database(s) to provide a second layer of security for your private information. You can identify the secure connection by looking for a locked padlock icon at the lower portion of your browser window.

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Children's Policy

Eyeglass World does not seek information from anyone under the age of thirteen. In accordance with the Children's Online Privacy Protection Act of 1998, if a person under age thirteen submits information to us through any part of our Web site, and we know that the person submitting information is under age thirteen, we will not use it for any purpose. We will delete the information as soon as we discover it, and we will not disclose it to third parties.

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Updating Your Information

If you ever need to update or delete any information on file with Eyeglass World, you may call us at 1-877-868-8946 or email us at lensservice@eyeglassworld.com. If you need to update your information when re-ordering, you will have a chance to make changes to your payment information, shipping and billing address(es) at checkout.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you have additional questions about the privacy of your information, please contact Eyeglass World at lensservice@eyeglassworld.com or call us at 1-877-868-8946.

California Do Not Track Notice

Eyeglass World does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties that have content embedded on the Eyeglass World website (such as social networking features) may set cookies on a user's browser and/or obtain information about the fact that a web browser visited the Eyeglass World website from a certain IP address. These third parties cannot collect any other personally identifiable information from our website unless you provide it to them directly.

Mailing Address

Eyeglass World
Corporate Headquarters
2435 Commerce Ave, Building 2200
Duluth, GA 30096 USA
Eyeglass World
Online Contact Lens Orders
4265 Diplomacy Dr
Columbus, OH 43228 USA

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California Transparency in Supply Chains Act

The California Transparency in Supply Chains Act of 2010 requires that applicable manufacturers and retailers such as National Vision, Inc. (“NVI”) disclose their efforts to eradicate slavery and human trafficking from the supply chain.

NVI is committed to conducting business in accordance with ethical, legal and socially responsible rules and principles. These standards and commitments are outlined in the Company’s Code of Conduct (the “Code”) which every NVI Associate is trained on upon hire and is distributed annually during the course of their employment. Consistent with the Code, we respect the personal dignity of every individual and comply with all applicable human rights laws. Failure to comply with the standards of the Code subjects violators, regardless of position, to disciplinary action up to and including termination of employment.

With respect to our supply chain partners, we expect the same commitment to high ethical standards and compliance with applicable laws, as detailed in the Code. NVI monitors the standards of our supply chain partners for quality, safety and employment standards by conducting annual scheduled on-site audits of our major vendors and laboratory manufacturers. When entering into written contracts with suppliers, NVI requires suppliers to comply with all applicable laws which include those that prohibit slavery and human trafficking. Failure to comply with all applicable laws subjects supplier to breach and possible termination of contract.

At this time NVI does not engage independent auditors or require separate verifications/certifications from its suppliers relating to human trafficking and slavery. While NVI believes it conducts its business with suppliers that maintain high ethical standards, we are continuously evaluating additional programs as it relates to combating the tragedy of human trafficking and slavery.

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California Proposition 65

Attention California Residents:

Warning:
California's Proposition 65 Warning: Eyewear products sold on this website contain chemicals known to the State of California to cause cancer, birth defects and other reproductive harm. For additional information please reference the California Office of Environmental Health Hazard Assessment (OEHHA) website at: http://oehha.ca.gov/prop65.html

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Last Updated on: 5/10/16