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Tips for Ordering Glasses Online

2 pairs of eyeglasses

How to Buy Glasses Online

How do I know which frames to pick?

We suggest starting with your face shape to guide you to flattering frames. Check out this article on how to find the right style for your face shape. Use the filters in our catalog to narrow down the colors, styles and shapes you love. 

Quick tip: If you have a current pair of glasses that fit well, check the inside of the frame for 3 numbers (Lens width, nose bridge width & temple/ear piece length). Use our catalog filters to find similarly sized frames!

Which lenses do I need?

There are 2 important things to know to choose the right lenses for you! You’ll need to choose a lens TYPE and lens MATERIAL.

Lens Types

It’s important to know if your lenses are single vision, bifocals (lined), or progressives (no lines).

Lens Materials

Standard plastic lenses are a great fit for many people & prescriptions.

Polycarbonate lenses are a great option if you have an active lifestyle, or want lenses that are more lightweight. They are impact-resistant and great for kids! Any child 13 and under will receive a FREE upgrade to these lenses.

High index lenses offer the best in optical performance for progressive/no line bifocal lenses, and are the most lightweight. You can also add Transitions®, anti-reflective coatings and protection packages based on your preferences!

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Do I have to know my prescription?

Anyone with a current, valid prescription can order online – whether you know it or not! That typically means you had an eye exam less than a year ago. No matter how you order, we check that every prescription is current and make sure you get the right lenses for your glasses. Once the prescription is verified, your order ships!

Note: Your contact lens and eyeglasses prescription are not interchangeable!

I know my prescription or have a copy from my doctor.

You can add your prescription when you choose your lenses or upload an image of your most recent prescription from your doctor.

I’m an Eyeglass World customer and have ordered online before.

If you have an existing account, your prescription may already be in your account! Just select your current prescription during that step. If you don’t see the correct prescription, select your store during checkout. We’ll have a copy in our system and validate the prescription for you!

My most recent eye exam was from Eyeglass World, but I don’t know my prescription and don’t have an online account.

​​​​​​​Select “I don’t know my prescription” when choosing your lenses. Then let us know your store during checkout. We’ll confirm your prescription through the store before we process the order.

I have a prescription from another doctor/store.

Input your prescription when choosing your lenses. Then just provide your doctor’s information during checkout, and we’ll validate the prescription.

My most recent exam was from another doctor/store but I don’t know it or have a copy.

We can help! Select “I don’t know my prescription” when choosing your lenses. Then just provide your doctor’s information during checkout and we’ll contact their office to validate the prescription.

Learn more about buying glasses online

Can I use a voucher or coupon online?
We currently do not accept vouchers or coupons online at this time.

Do you accept vision insurance online?
For online orders, we do not accept vision insurance as payment for orders. We provide a receipt which can be submitted to your insurance company as an Out-of-Network purchase. Make sure you consult with your insurance provider before you place your order to determine whether they reimburse or have limits for out-of-network purchases.

What happens after I submit the order?
You’ll receive an email order confirmation with an Order #. Then we’ll validate your prescription. When your glasses are on their way, we’ll send a shipping confirmation email!

How long will it take for me to get my order?
Processing time for glasses is 7-10 business days. We ship using FedEx or United States Postal Services (USPS). If your order includes glasses and contacts, they may ship separately.

FREE Standard Shipping - 3-4 business days + processing time

Expedited Shipping - 1-2 business days + processing time

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