Eyeglass World's No Problem Guarantee Terms & Conditions

 

If something happens to your glasses, we’ll make it right. Our one-year No Problem Guarantee has you covered if “You broke ‘em,” “Don’t like ‘em” or “You lost ‘em.”

  • The No Problem Guarantee is available up to one year from initial purchase.
  • Each pair of glasses purchased under this two pair offer is eligible for one guarantee claim during the guarantee period, except for the “You lost ‘em” guarantee (described below), which is only applicable to one pair of glasses per purchase.

You broke ‘em?
  • Covers the replacement or repair of broken, bent or damaged eyeglass frames or eyeglass lenses. Must return broken, bent or damaged glasses at time of making a claim.
  • If a customer wishes to upgrade either the lenses or frame, additional charges will apply.

Don’t like ‘em?
  • If you “Don’t like em”, the replacement (frame style and lenses) must be chosen from the same price point. Must return the original glasses at time of making a claim.
  • If a customer wishes to upgrade either the lenses or frame, additional charges will apply.

You lost ‘em?
  • If glasses are lost, the replacement will be the same frame and lenses as originally purchased.