FAQ - Eyeglass Orders

Please visit our General FAQs for any additional general questions about Eyeglass World or visit our Contact Lens Orders FAQs if you have questions about your online contact lens order. To speak with someone regarding your in-store experience, please use our Customer Care email form.

How long will it take for me to receive my glasses?

Associates should give customers placing in-store orders an exact day of when their glasses should arrive back at the store. Because all Eyeglass World locations, have an in-store lab, we can have orders to you the same day for most prescriptions. For higher prescriptions or more specialized orders, we use a centralized lab. Eyeglasses sent to the lab are typically ready for pick-up in 7-10 business days. If you would like to know the status of your order, please contact your local store.

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My prescription has expired or it doesn't have an expiration date. Can I still order glasses?

We can only fill orders for current, valid prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's preference. We will verify your prescription with your doctor and notify you if the prescription is expired.

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What's the difference between my eyeglasses prescription and contact lens prescription?

Eyeglass prescriptions and contact lens prescriptions are not the same. Contact lenses sit directly on the eye whereas glasses are worn on the bridge of the nose. The distance between these two spaces dramatically changes the level of correction for each type.

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Does Eyeglass World accept vision insurance?

Eyeglass World accepts most vision insurance plans. Click here to see a list of current providers. If you don't see your vision insurance provider or if you have a question about your vision insurance plan, please contact your local Eyeglass World. We do NOT accept vision insurance as payment for online orders, but we do provide a receipt which can be submitted to your insurance company as an out-of-network purchase. Make sure you consult with your insurance provider before you place your order to determine whether they reimburse or have limits for out-of-network purchases.

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Can I get my glasses adjusted?

Eyeglass World offers FREE frame adjustments! Please visit a local store to have your glasses adjusted as often as you need.

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Can I get new lenses for my existing frames?

Yes! Bring in a pair of existing frames to your local store and we’ll send your frames to our lab to replace the lenses. Please ask an Eyeglass World associate for more information about replacing lenses in existing frames.

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What happens if my doctor changes my prescription after I receive my glasses?

If your doctor changes your prescription due to vision problems you are experiencing with your glasses purchase, we will replace your lenses one-time for free. You must return the frames to us within 30 days from the delivery date. The replacement lenses will be made with the same lens material and treatments that were previously selected, and will require you to mail-in your existing frames, though we will provide you with Free Return Postage.

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What are the best lenses for my prescription?

To learn more about the different types of lenses available, please visit our Eyeglass Lens page.

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Eyeglasses Prescription Glossary / Abbreviations

OD - Shorthand for oculus dextrus, or Right Eye

OS - Shorthand for oculus sinister, or Left Eye

Sphere or Power - SPH or PWR

  • Main strength of your eyeglass prescription written in 0.25 increments
  • 'SPH', 'PL', 'PLANO', or '00' means there is a 0.00 power

Plano - PL - Plano lenses have no focusing power or correction

Cylinder - CYL

  • Indicates the amount of astigmatism written in 0.25 increments
  • Not all prescriptions have a cylinder correction and some have a cylinder correction in only one eye
  • Your doctor may leave this blank or put 'SPH', 'DS', 'Plano', or '00' for no correction

Axis - AX or X

  • Part of the astigmatism correction written in increments of 1, between 1 and 180
  • If there is no cylinder, there should be no axis

ADD

  • Value commonly used for bifocals progressives and reading glasses written in increments of 0.25
  • Indicates how much power is added to the distance prescription to create the reading-only prescription

Pupillary Distance - PD - Distance in millimeters between right and left pupil

Segment Height or Seg Height - SH

  • Vertical measurement in millimeters from bottom of the lens to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal
  • Does not apply to single vision lenses
  • Can only measure segment height while the glasses are on your head

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