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Contact Lens Orders

How do I order replacement contact lenses from Eyeglass World?

  • Get started by finding your preferred contact lenses at eyeglassworld.com. If you received an exam at one of our Eyeglass World stores, you can select the location during checkout and we will verify your prescription.

  • If you received an exam at another optical retailer, please have your Doctor’s name, address and phone number available during checkout so we can contact them to verify the prescription.

  • If you have a copy of your current, valid prescription, you can upload it during the checkout process.

  • Choose to have your order delivered to your home or your local Eyeglass World store.

Can I call to place my order?

Place your contact lens order by calling 877-868-8946. Your order will be processed promptly and shipped to you directly after prescription has been verified.

Why does my prescription need to be verified?

Verification of contact lens prescriptions is completed to help maintain our customers’ eye health, and comply with the Fairness to Contact Lens Consumers Act. This law requires that optometrists and ophthalmologists give patients a copy of their prescriptions after a fitting and verify those prescriptions to any third party designated by the patient, such as an online lens seller. This protects patients by ensuring that their prescriptions are current and valid.

What if I don't know my prescription?

We will gladly obtain it for you. Please provide us with your doctor's name and phone number when prompted.

Can an eyeglass prescription be used for a contact lens prescription?

Eyeglass prescriptions and contact lens prescriptions are not the same. A contact lens prescription includes contact lens brand name, base curve, and diameter which are not components of an eyeglass prescription.

Is it necessary for contact lens wearers to have regular eye examinations?

A regular eye examination is recommended to update your prescription and evaluate the health of your eyes. Contact lens prescriptions have varied expiration dates due to state regulations, doctor preference, and health concerns.

Do I have to get an eye exam first? What if I already have a prescription?

Customers don’t have to receive an exam from one of the independent Doctors of Optometry at Eyeglass World to order contacts, but a current, valid prescription is required to purchase contact lenses. Be sure to give us your doctor’s contact information or upload a copy of your prescription so it can be verified before your order is filled.

Can I order a different brand of contact lenses than my doctor prescribed?

We can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a different brand of contact lens you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

Can I order colored lenses if my prescription is for clear lenses or I don’t have a prescription?

We can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a brand of colored contact lenses you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

What if I don't see my contact lenses on this site?

Call us at 877-868-8946. There are hundreds of different brands of lenses. Only our most widely prescribed lenses are featured on this site.

Is it safe to use my credit card online?

Yes. All online transactions at Eyeglass World are handled with industry-standard secure server software (SSL) encryption. The SSL encrypts (scrambles) all information your information before it is sent to us. All customer data we collect is protected against unauthorized access.

What is your privacy policy?

At Eyeglass Wold, we understand that our customers are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. Our Privacy Policy, which can be accessed on our website, explains what we do with your information and what you can expect from us.

What is your return policy?

30-Day Return Policy

Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full.

For full return policy and procedure, check out our Shipping & Returns page.

How do I set up an Auto Reorder?

  • Add your preferred contact lenses to the cart at eyeglassworld.com.

  • Enroll in Auto Reorder during the checkout process and choose your preferred delivery interval (Customers are only charged as each order is shipped).

  • All Auto Reorder orders receive FREE shipping in the U.S.!

  • Create or login to your account at eyeglassworld.com to cancel your Auto Reorder (Orders are automatically placed unless Customer Service is contacted to deactivate the Auto Reorder).

  • Note: Changes to an Auto Reorder only affect future orders, not orders already created. To make a change to an order created from an Auto Reorder you will need to contact Customer Service.